July 4th our stores in Buffalo and Charlotte will be open from 10AM - 2PM

Testimonials

Our Positive Feedback From 2500+ Customers

Absolutely delighted with my experience at the Jacuzzi Hot Tubs Charlotte shop! Dirk & Clay (GM) were incredibly knowledgeable and helped me find the perfect hot tub that suits our family’s needs. The showroom was impressive, showcasing a variety of top-quality products and great deals (we were there Black Friday week). Our hot tub was in stock so delivery took no time, and the service was exceptional. After setting up the tub, they patiently guided us through a "hot tub school" over the phone, providing step-by-step instructions and addressing all my inquiries, no matter how silly they may have seemed. I highly recommend this shop to anyone in search of a premium hot tub and excellent customer service. They've earned my trust and loyalty!
- Danli Wu
We love our new hot tub! The service was great from the time of purchase all the way to the delivery & setup. We could not have asked for a better experience! We highly recommend Gary’s for all of your hot tub needs!
- Kelly Hinson
Pool, Jacuzzi, Outdoor Furniture - this is the #1 place to go ! I bought Outdoor Furniture that will last a lifetime from Dirk a few years ago, then a beautiful Pool to soak up the sun. This year I was back and Clay, JoAnna and Dirk helped me to choose the perfect spa for our needs. Nick came out to do the Electrical the same day of delivery and we were in the Spa bubbles that night. I honestly never "planned' to get a Jacuzzi but boy am I glad we did. It is amazing relaxing under the stars every night and it's true sleep is so peaceful after soaking away the days stress. Our backyard is like a resort retreat and we love it and live in it.
- Lori Beth Johnson
I recently had a very positive experience with Garys Pools service department on NF Blvd. I had multiple issues with my Hayward pump motor and filter. At three different times I was helped by Mark, Chris and Tyler. I found them all to be pretty responsive and impressive in fixing my problems. I would HIGHLY recommend them. They were good guys and you don't really see that very often in this business.
- Chris Demske
On time, fast and fixed the problem. Great customer service.
- Jason Reichert
Their prices are great, they made the buying experience easy, and we are very pleased. Highly recommend.
- Sara Sayre
Love these guys, and have loved my Jacuzzi for last 2 years
- Matthew Fitzgerald
Clay and the whole team did an amazing job. Easy buying experience. No hassle discounts. Delivered an hour north of Charlotte and communicated constantly throughout the process. (And the hot tub is great). Highly recommend them.
- Jason Sines
Dirk was super helpful in guiding us to the type of therapy spa for our needs. He knows everything ! Clay and Dirk offered help after the sale with understanding water and filter care and how to set up the Smart Tub app. Nick, their tech guy, is just the best! Not only is he nice and polite, he’s very talented!! Need electrical help? They’ve got you covered with the most reliable electrical team who’s also fairly priced. We appreciated the transparency and low pressure sales.
- Pamela Mann
I can say enough about my experience with Gary's pools over the last 3 years. Clay the store manager is a true professional and has handled any questions or problems I have had with a sense of urgency. The staff along with Clay are very friendly and knowledgeable of their products and stand behind them. I'm so happy that I chose Gary's pools!
- Brad Sellers
Dirk and Clay have been exceptional to work with. We continually stop by to test water our water and buy any supplies we need. I highly recommend Jacuzzi Hot Tubs of Charlotte to anyone who needs a jacuzzi or any pool supplies.
- Scott Rose
Amazing service!! Wish we had six stars for Clay
- Arshad
Excellent service from beginning to end! Will use them again and recommend them to others.
- Alison Baker
Greatest team at the matthews store!! When I needed help after hours on my hot tub with a mechanical situation caused by a power outage , Nick immediately called me from his home amd talked me thru the process to get it back up amd running. Everyone at this store has always been so helpful and pleasant and knowledgeable ! I Highly recommend them !
- Kimberly Hill