Additional shipping charges apply when you
see the following symbols located on the page of the products.Select Oversized and/or Heavy items require
an additional shipping surcharge from UPS and Fedex.The price increase for these items is an
additional $25 added to the handling fees.
Freight charges are added to items that are
marked with this symbol.These items are
over the maximum weight of 150 lbs or measure over 108 in. and need to be
shipped by common carrier.These
deliveries require the customer to unload from the back of the truck.The customer is responsible for actual
shipping and freight cost on any items that are refused for any reason other
than damaged.Any damage must be
reported to the shipper and Gary Pools within 24 hours.
The new FREE SHIPPING is as of 3/25/09 and onlyfor the Continental United States, prior
sales are excluded and will not receive any credit for shipping charges.Handling Fees are non refundable and shipping
charges for return items are at the customers expense.
*Overnight and 2nd day shipping are only available for items under 150lbs in weight. These rates are available at checkout.
NOTE: FEDEX and FREIGHT CARRIERS will not ship to P.O. Boxes.
We cannot ship orders to Canada/International/Overseas.
When the items you purchase have been shipped, you will be notified of which carrier we have shippped it through via email. (Shipping and Handling charges can never be refunded on items that are shipped to you or on items that you return for any reason. See returns if you ever need to send a product back to us. You are responsible to pay for shipping cost on any item(s) purchased.)
Gary Pools will do its best to give you the lowest price available when it comes to shipping your items. If a question to as how an item will be shipped we will contact you prior to shipping to insure you get the quality product you deserve.
To best ensure your satisfaction, it is important to understand the procedure, if a package should arrive damaged. We work hard to make certain that every item we ship is well packed and in good condition, before it leaves the factory. Our people do everything possible to make sure your shipment will arrive at your door in this same condition. Occasionally though, items may be damaged in transit. Because any such damage is outside of our control, we advise the customer to report any problems directly to the carrier. We ship only by the most reputable LTL and small package transporters, so damages are few and far between. However, accidents do happen. Thankfully, when they do, our carriers are efficient and professional in processing customers' claims.
In the event that you receive a damaged package it is important to follow the guidelines below.
Open your shipment immediately upon arrival, to make sure that it is correct and undamaged. Keep all of the packaging. Immediately notify the carrier of the damage. Write down and retain your claim number. You will need it if you have to follow up with the carrier. Customers are sometimes disappointed when they say, "I bought this a year or two ago and just opened it. Something is broken." Our answer must be, "I'm sorry, but you should have told us when it arrived." The carrier will not accept a claim that is not current, so they will not accept a damage report. Since it is their responsibility to deliver your package intact, there is nothing we can do if a claim is not filed. Providing the carrier with complete and accurate information, in a timely fashion, will best ensure a satisfactory outcome.
Select Oversized and/or Heavy items require
an additional shipping surcharge from UPS and Fedex.
These items are
over the maximum weight of 150 lbs or measure over 108 in. and need to be
shipped by common carrier.
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